Managing Allegations Against Staff & Volunteers

Introduction

All organisations providing services to children and young people must ensure that their staff and volunteers are safe to do so.  The vast majority of adults who work with children and young people act professionally and aim to provide a safe and supportive environment which secures the well-being of those in their care. However, it is recognised that adults can abuse their ‘position of trust’ and seek out, create or exploit opportunities to abuse children and young people, but also that misunderstandings can occur.

It is therefore essential that all possible steps are taken to ensure that staff, carers and volunteers working with children have clear and safe boundaries and that processes, procedures and working practices are in place to safeguard and protect children and young people from harm.

Guidance

Guidance for managing allegations against staff or volunteers who work with children is outlined in HM Government Working Together to Safeguard Children 2026 and also Chapter 7 of the London Safeguarding Children Procedures (8th Edition) 2025.

Any allegation made against a member of staff or volunteer should be immediately reported to the Designated Senior Manager within the organisation.

The Local Authority Designated Officer (LADO) should be contacted within one working day of the allegation being made via 020 8708 5350 in order to discuss the concerns and share available information.  Referrals should then be made direct to LADO@redbridge.gov.uk by completion of the LB Redbridge LADO Referral Form (August 2026) (Word version) ensuring that all relevant information, including a comprehensive account of the concerns, particulars of those involved etc. is included.

Below are links to the procedures followed in Redbridge and the thresholds:

Redbridge’s LADO works within Children’s Services and should be alerted to all cases in which it is alleged that a person who works with children has:

  • behaved in a way that has harmed, or may have harmed, a child;
  • possibly committed a criminal offence against or related to a child;
  • behaved towards a child or children in a way that indicates he or she would pose a risk of harm to children;
  • behaved or may have behaved in a way that indicates that they may not be suitable to work with children;
  • behaves in a manner that discriminates against a child on the basis of one or more of their protected characters.

In addition, they should be contacted when there is an allegation that any person who works with children:

  • Has behaved in a way in their personal life that raises safeguarding concerns. These concerns do not have to directly relate to a child but could, for example, include arrest for possession of a weapon;
  • As a parent or carer, has become subject to child protection procedures;
  • Is closely associated with someone in their personal lives (e.g. partner, member of the family or other household member) who may present a risk of harm to child/ren for whom the member of staff is responsible in their employment/volunteering.

You should not:

  • attempt to deal with the situation yourself;
  • make assumptions, offer alternative explanations or diminish the seriousness of the behaviour or alleged incidents;
  • keep the information to yourself or promise confidentiality; or
  • take any action that might undermine any future investigation or disciplinary procedure, such as interviewing the alleged victim or potential witnesses, or informing the alleged perpetrator or parents or carers.

Action

Following referral and discussion the LADO will;

  • Agree a course of action with the Designated Senior Manager including informing parents/carers of the child concerned and whether and when the subject of the allegation should be informed.
  • Discuss with the Designated Senior Manager safeguarding aspects within the organisation/setting including the role of the staff member concerned.
  • Inform other relevant organisations/agencies including police if a criminal allegation has been made.
  • Arrange a formal Allegations Against Staff and Volunteers meeting if necessary and outline how the allegation will be progressed ensuring all parties are kept informed.
  • Monitor all allegations until fully concluded which may include disciplinary action, referral to regulatory body and/or referral to the Disclosure Barring Service (DBS).

The RSCP provides training on Managing Allegations Against Staff and Volunteers – information available via the training pages on the website.

Contact

Contact details for the Redbridge LADO, who is based at Lynton House, 255 – 259 High Road, ILFORD, Essex, IG1 1NN are:         Telephone:  020 8708 5350                         Email: Lado@redbridge.gov.uk

During the LADO’s absence, cover is provided by the Borough’s Safeguarding and Quality Assurance Team.  Contact via Admin Support on 020 8708 5371.